Emergency: Should be carried out immediately as there is a danger to human life. Examples of emergency repairs are : faulty electricity supply or wiring, flooding in the property due to faulty plumbing, tiles falling off the roof.
Suggested timeframe for the carrying out of emergency repairs: Emergency repairs should be dealt with immediately.
Urgent: These are repairs that need to be carried out quickly to allow the tenant to enjoy their tenancy and to avoid damage to the house. Examples of urgent repairs are : broken fridge, cooker or shower; heating system not working (particularly in winter), build-up of mould.
Suggested timeframe for urgent repairs: 3-5 days.
Routine: These are medium priority repairs, which do not have significant effect on the day to day enjoyment of the tenancy by the tenant. Examples of routine repairs are: condensation due to insufficient ventilation, furniture needs to be repaired or replaced.
Suggested timeframe for routine repairs: 14 days.